We treat customers like people, not numbers. How do we achieve this? By ensuring we are knowledgeable about the products we sell, anticipating their needs, being highly available for support, helping them achieve their goals and delivering beyond their expectations, putting a smile on their face every time.

The key to moving your organization from the status quo to an achievement of excellence is corporate culture. When you build a corporate culture of excellence, you create organizational capacity and a structure that empowers and engages employees. We drive excellence by understanding and communicating the company’s vision and purpose, developing a mastery of roles, practicing resilience to challenges and building collaborative teams.

A results-driven culture can only be achieved by measuring performance data from staff and reaching individual and company OKR’s (Objectives and Key Results) as a collective. At NGA we measure data through regular performance reviews, where managers sit down with employees and evaluate what has been accomplished, what can be done better and new goals looking forward.

Celebrating wins energizes the workforce, reinforces the team concept, and motivates individuals to strive for future success. We celebrate big and small wins to make our staff feel appreciated and aware that their hard work is making an impact, motivating them to work even harder towards our vision.

“There are three types of people in this world: those who make things happen, those who watch things happen, and those who wonder what happened.” – Mary Kay Ash

Initiative is doing the right thing without being told. At NGA we encourage all staff to raise their hand without being asked, assess a situation and independently take action to address it. By adopting this mindset we have managed to create an organization filled with strong operators to deliver results consistently and faster.

By using all situations and feedback as a potential learning opportunity, developing yourself, staying curious, being open-minded and improving your skills ensures that you can thrive in almost any scenario.

We support and encourage our team members to look inward and focus on ways to better themselves, increase their self-awareness and skills in order to fulfil their individual and company aspirations.